How a courier failed a small business from Agra

Small eCom businesses rely on big courier partners to help them expand their reach. Similar is the case with Fabricafurnishings, a home furnishings brand based out of tier 2 city of Agra, relied on delivery major Delhivery to help them ship their products globally.
While the eCom players spend a good amount of money to acquire customers, at times all that is lost thanks to an unresponsive delivery partner like Delhivery! Worse part, connecting with Customer Care is becoming a nightmare these days, maybe in the name of cost cutting more Bots are getting employed, who are not yet so intelligent!
Hopefully large companies don't take smaller ones for a ride, they should remember at some point in time they were also small and thanks to the experience they offer they grew. Let's support SMEs, the backbone of the Indian economy, let the big players be more proactive in solving their problems!

#India #PoorCustomerExp #SMEs Nithish Pillai