Brands & customer experience
Run-ins with e-commerce, airlines and service companies. 11 posts, newest first.
-
Flipkart sent a fake product and made sure I couldn't return it
What happens when Flipkart delivers a product that doesn't even have a brand tag and then makes sure you can't return it? After receiving a fake product without a brand tag, I raised a…
-
How Flipkart delivery agents game a lazy OTP design
How Flipkart Delivery Agents are scamming Flipkart thanks to Lazy Product Design! Recently, a Flipkart delivery executive came to deliver an order. No one was home.
-
An open letter to Goibibo about a refund
Dear Rajesh Magow and Sanjay Bhasin, I am sharing this experience to ensure it reaches the appropriate team. I raised a refund request with Goibibo after the airline cancelled one leg of my…
-
Amazon's customer obsession, and no way to report a bug
“CustomerObsession.” That’s the promise printed everywhere by Amazon. But recently I discovered something surprising. Apparently, there is no proper system for customers to report product…
-
“I'll get you 10% off.” The employee discount trick
“Bro, if you want to buy anything from a prominent eCom platform, do tell me. I’ll give you a flat 10% discount.” Naturally, I asked why the generosity. Answer?
-
Myntra cancelled my order “as per your request”. I never asked
When platforms fail, they don’t fix the problem. They rewrite the narrative! Ordered from Myntra. The order got cancelled with the reason: “Cancelled as per your request.”
-
IndiGo never fails to surprise
IndiGo (InterGlobe Aviation Ltd) Never fails to Surprise! A while back, the Airline faced backlash when their auto seat allocation algorithm separated kids from their parents. After a lot…
-
IndiGo's pink seats and the extra fare
A few months ago, IndiGo (InterGlobe Aviation Ltd) introduced PinkSeats—a special selection for women during web check-in that allows female passengers to select seats next to other women.…
-
Is BigBasket losing its edge?
Is bigbasket.com Losing Its Edge in the Online Grocery Game? 🤔 My recent experiences with BigBasket (BB) have left me believe they are! Ever since BB decided to go all-in on QuickCommerce…
-
Myntra's “loop” trap for returns
Myntra continues to fool the customers by Delivering products without the 'Loop', which they claim is a must for a successful return! But if one doesn't have the loop when the product was…
-
How a courier failed a small business from Agra
Small eCom businesses rely on big courier partners to help them expand their reach. Similar is the case with Fabricafurnishings, a home furnishings brand based out of tier 2 city of Agra,…